At Repelix, we want you to love your bite-free outdoor experience. We stand behind the quality of our products with a robust 60-day window from the date your order is received. Please review our complete policy details below.
Eligibility for Returns & Refunds
- Timeframe: Return and refund requests must be initiated within 60 days of receiving your item. Requests made after 60 days cannot be accepted.
- Functional Defects: To qualify for a refund, items must generally exhibit a verified functional defect and include satisfactory proof of purchase (receipt or order confirmation).
- Condition: Returned items must be unused and in their original packaging.
- Change of Mind: Because we provide a 60-day guarantee, standard change-of-mind returns are generally not eligible for refunds, though special exceptions may be considered with proof of purchase.
Non-Returnable & Exempt Items
Certain product categories cannot be returned, including:
- Gift cards
- Custom-made products
- Downloadable software products
- Specific health and personal care items, hazardous materials, or flammable liquids/gases
How to Initiate a Return or Exchange
If you need to return or exchange a defective or damaged item, please reach out to our support team first:
- Email: [email protected]
Return Shipping Details
- Shipping Costs: Customers are responsible for paying all return shipping fees. Original and return shipping costs are strictly non-refundable. If a refund is issued, any applicable shipping deductions will apply.
- Tracking & Insurance: For items valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items sent without tracking.
- Processing: Refunds or exchanges will be formally processed and arranged only after we receive and inspect the returned item to confirm all conditions are met.
Order Cancellations
- Time Window: Order cancellations are exclusively accepted for full-priced items within 60 minutes of placing the order.
- Action Required: Because our fulfillment team processes orders rapidly, please email us immediately at [email protected] if you need to cancel within this timeframe.
Refund Processing & Timelines
- Inspection & Notification: Once your return arrives and undergoes inspection, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Credit Issuance: Approved refunds are automatically credited back to your original method of payment within a specific number of business days.
Late or Missing Refunds
If your refund hasn’t shown up yet, please take the following steps:
- Re-check your online bank account statement.
- Contact your credit card company, as official posting times can vary.
- Reach out to your bank to account for any standard financial processing delays.
If you have completed these steps and still have not received your funds, please contact us at [email protected] for further assistance.