At Repelix, we are proud to offer FREE standard shipping on ALL orders! Here is everything you need to know about how your order is processed, tracked, and delivered.
Order Processing & Dispatch
Every order is carefully inspected before leaving our warehouse to ensure it meets our quality standards. Once your order has been dispatched, you will receive a confirmation email containing your official tracking number and link.
- Note: Please allow up to 48 hours for the tracking link to update in the carrier’s system after dispatch.
Tracking Your Order
Yes, tracking is included with every purchase! You can easily monitor your delivery progress using the tracking number sent to your email.
- To check your delivery status right now, you can track your order here or use our trusted carrier portal links on our Contact page.
Import Duties and Taxes
Please note that once your order arrives at its final destination, it may be subject to local import duties and taxes. These charges are the responsibility of the customer. We recommend contacting your local customs office for specific information regarding duty rates in your region.
Transit Issues, Damage & Lost Packages
Because we rigorously inspect every item prior to shipping, we are not liable for packages once they leave our warehouse, nor for transit issues caused by carrier carelessness, lost shipments, or stolen packages. Additionally, we cannot assume responsibility for address or order errors made by the customer during checkout.
- Damaged or Lost Items: If your package arrives damaged or goes missing in transit, please reach out directly to the shipping carrier to file a claim.
- We Are Here to Help: While we cannot be held liable for carrier or customer errors, our support team is always happy to assist you with any delivery hiccups. Feel free to reach out to us at [email protected].